PAYMENT & REFUND POLICY

SUMMER SEASON

Payment

All swimming fees and volunteer deposits are due at the time of online registration and must be paid through the online system. All withdrawal requests must be submitted in writing to the Club Coordinator.

• • • • • Full fees must be paid at registration.
        • Swimmers may withdraw after the first two weeks of practice.
        • Refund = all fees and deposits, minus admin fee + non-refundable BCSSA fee.
        • Withdrawal requests must be submitted within the first two weeks of the start of the season. 

Refund Policy

• • • • • Refunds are only provided in cases of injury or illness and must be supported by a physician’s note.
        • Refund amounts are prorated based on when the written request is received by the Club Coordinator.
        • The BCSSA fee is non-refundable.

Volunteer Deposit

Volunteer deposits are refunded once all volunteer requirements are completed. Please refer to the Volunteers for additional details.
If the upfront deposit creates financial hardship, please contact the Club Coordinator before registering to discuss alternative arrangements.

FALL/WINTER MAINTENANCE

Payment

All Fees are due at the time of online registration and must be paid through the online system. Withdrawal requests must be submitted in writing to the Club Coordinator. 

Refund Policy

• • • • • Before first practice: Full refund less administrative fee.
        • Within first two weeks: Refund less administrative fee.
        • After two weeks: No refund.

Exceptions may be considered in extenuating circumstances on a case-by-case basis.